Effective Date: June 24, 2025
Last Updated: June 24, 2025
At Fig Tree Therapy, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you engage with our website, contact us, or use our services.
Who we are
Fig Tree Therapy is a mental health counseling practice based in Davidson, NC, offering in-person and online therapy services to individuals aged 16 and up. We are committed to ethical, confidential, and transparent use of client information in accordance with applicable laws and professional standards.
Information We Collect
We may collect the following information when you interact with our site or services:
- Contact Information: Name, phone number, email address, mailing address.
- Appointment Details: Date, time, service requested.
- Insurance & Billing Information: If you request to use insurance or pay out-of-pocket.
- Website Usage Data: Analytics, browser type, IP address, and cookies for improving site performance and security.
Note: When using our Client Portal—such as booking appointments, signing intake forms, or attending telehealth sessions—your data is processed securely by SimplePractice.
Please see the full SimplePractice Client Portal Privacy Policy for details on how your personal health information is collected, stored, and protected in that system.
How We Use Your Information
Your information may be used to:
- Respond to your inquiries or requests.
- Schedule and manage appointments.
- Process payments or verify insurance.
- Send appointment reminders or updates.
- Improve website experience and content.
We do not sell, rent, or share your personal data with third parties for marketing purposes.
Confidentiality & Data Security
We follow HIPAA-compliant protocols to safeguard your information. Your communications with Fig Tree Therapy, whether in person or online, are kept strictly confidential except when:
- Required by law (e.g. risk of harm, court order).
- Required by your insurance provider (for billing or verification).
- You provide written consent to share information.
All client portal interactions are encrypted and securely managed by SimplePractice.
Your Rights
You have the right to:
- Request access to the information we hold about you.
- Correct inaccuracies in your personal data.
- Withdraw consent at any time (unless information is required for treatment or record keeping).
- File a complaint if you believe your data has been mishandled.
To exercise these rights, please contact us directly at [your email] or call us at (704) 285-2581.
Cookies & Tracking
Our website uses cookies for basic analytics and performance optimization. You may disable cookies in your browser settings. We do not use cookies for advertising or data resale.
Third-Party Services
We may include links to third-party websites (e.g., Client Portal, insurance verification tools). We are not responsible for the privacy practices or content of these external sites.
Policy Updates
This Privacy Policy may be updated periodically to reflect changes in law, technology, or our services. The updated version will be posted on this page with a new “Last Updated” date.
Contact Us
If you have any questions or concerns about your privacy or this policy, please reach out:
Fig Tree Therapy, PLLC
709 Northeast Drive, Suite 20
Davidson, NC 28036
Email: info@figtreetherapync.com
Phone: (704) 285-2581